SECURITY
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of personal information transmitted using this website. To help guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Southwest Living is able to decode your information.
To be sure your connection is secure, look at your site address bar for “https” instead of “http” and/or check for a padlock icon in your web browser. If for some reason you are unable to connect with our secure server, please send us an email at: customerservice@southwestliving.tv
PRIVACY
At Southwest Living, we take the protection and proper use of your personal information seriously; your trust is our most important asset. We do not share customer information (including email addresses) with any third party unless it is necessary to provide you with products or services available through Southwest Living. Any third party companies we use to provide you with products or services are required to keep your information secure and confidential.
How We Use the Information You Provide
Personal information you provide is used to provide you with the best possible products, services, and experience. We may use your information to notify you about order status, product recalls or safety issues, and respond to your comments, questions, or complaints, as well as determine your satisfaction with your shopping experience. We also use your information for everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups, and legal compliance.
By visiting the Southwest Living website and domain name, you acknowledge that you accept the practices outlined in our Security and Privacy Policy.
SHIPPING
Most orders ship within 5-7 business days. In many cases Federal Express is available for rush items. Special order items may take 4-16 weeks depending on the nature of the item(s) requested. For international orders, please email us at customerservice@southwestliving.tv so we can work together to make arrangements for your order.
RETURN & REFUND POLICY
If you’re not completely satisfied with your order, you can return eligible items within 15 days to Southwest Living. Email us at customerservice@southwestliving.tv for complete easy directions. Shipping fees and/or return shipping fees are non-refundable.
Note: all deliveries should be thoroughly inspected upon arrival. While we do a great job securing items for travel, there are rare occasions where damages happy through no fault of our own. Should you find any damages upon receipt of your goods, please bring them to the attention of the driver and make note of them on your bill of lading (the paper the delivery driver hands you to sign). Damages must be reported to Southwest Living through email at customerservice@southwestliving.tv with 3 days of receipt of shipment.
CONTACT US
Questions? Comments? Suggestions? Email us at customerservice@southwestliving.tv